Highly Trained Restoration Specialists

We are staffed with highly trained technicians that are ready to help you with your property damage restoration. So you can definitely count on us to get the job done the right way. The training they receive includes the following:

  • IICRC Training

 Short for Institute of Inspection Cleaning and Restoration. This training certifies and sets standards for the restoration and cleaning industries.

  • Employee Certification Training

This program is a self-paced program that is divided into modules that include, Crew Training, Fire Restoration, Water Restoration, Carpet & Upholstery Cleaning.

  • Initial Franchise Training

A 15 day, hands on course that covers restoration topics such as Fire and Water restoration, Carpet and Upholstery Cleaning , and Mold Mitigation.

  • e-Learnings

Our web based training that has video presentations and support materials that are then followed by a a quiz at the end of each module.

  • Continuing Education Classes

These programs are designed to improve knowledge of emergency mitigation that include Water and Fire Damage Restoration, Understanding Mold in the Restoration Industry, Restorative Drying for Loss Control, and Mitigation Awareness Response Seminar.

So, with that being said, you can bet that we are the ones for the job!

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Benicia / Martinez / Southeast Vallejo offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)