We at SERVPRO follow a 1-4-8 policy.

7/8/2020 (Permalink)

SERVPRO of Benicia/Martinez/Southeast Vallejo understands the importance of timeliness and having a team ready for a quick response when your home or business disaster occurs. 

 That is why we at SERVPRO follow a 1-4-8 policy.

Our 1-4-8 service response policy dictates:

 Within one (1) hour from the notice of loss, a SERVPRO Professional will contact you to arrange for service. 

Within four (4) hours of loss notification, a SERVPRO Professional will be on-site to start mitigation services (if necessary.) 

Within eight (8) business hours of on-site arrival a verbal briefing of the scope will be communicated to the appropriate person.

*Exceptions may apply under certain conditions, such as a local catastrophic event or storm situation.

 Why is a 1-4-8 policy important?

Having a quick response expectation and protocol helps our team get to your property and help reduce the damage of your loss. In order to minimize further damage like mold, or further structural issues our professional trained staff is committed to getting your property back to “Like it never even happened.”

If you are in an emergency situation give us a call and we will coordinate our team to mobilize 24 hrs a day 7 days a week (including holidays) to get your home or business back in order! 925-372-7234